When a customer makes a purchase which has to be delivered, they will need to provide you with their address. Usually this means that the customer has to enter their house name or number, street, town or city and county, followed by their postcode.
Unfortunately, this process has to be repeated by the customer every time they register with an online store, and - unsurprisingly - most customers find the process rather cumbersome (particularly those with long addresses.
Sygneca can provide solutions based on the QuickAddress software which can take a small fraction of a complete address (e.g. house number and postcode) and resolve it to a complete and verified UK postal address.
This is especially useful for websites whose visitors may be buying gifts, where the delivery address is not their own, and the assitance provided by QuickAddress is particularly useful, if only for the confirmation that they knew the address and post code correctly.
Cost Savings
When a consignment cannot be delivered because of an incorrect address or when a delivery is made to the wrong address, there is a cost implication for your business. Obviously, most buyers will correctly know their own address and enter it accurately, though for high-traffic websites, there will be a sizeable number who make a mistake.
Our QuickAddress-based solutions ensure that this figure is minimized by ensuring that any address provided by the customer is a valid UK postal address, which amounts to considerable cost savings over time, both directly and indirectly through increased customer satisfaction:-
- Fewer customers will be disappointed when their goods are not delivered.
- Less of your time will be wasted resolving the confusion over a wrong delivery address.
- You will not need to pay the costs of resending goods sent to the wrong address, and collecting the original goods from the wrong address.
- If you are sending perishable goods, you save the cost of replacing undelivered goods.
Our QuickAddress-based solutions begin at £2400, including the necessary licences from QAS Ltd to use the QuickAddress software. Our solutions integrate seamlessly into the checkout or account signup processes of a typical e-commerce website.
For websites developed by Sygneca, the integration is a straightforward process, though we are happy to look into the possibility of applying a QuickAddress solution to preëxtisting websites.
